Return & Refund Policy

At SkinAura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Skincare products

• Essential oils

• Beauty tools that have been used

• Personal care products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Contact Us

For return and refund enquiries, please contact us:

Email: skinaura75@gmail.com

We are committed to providing excellent customer service and resolving any issues as quickly as possible.