Shipping Policy

Thank you for shopping with SkinAura.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Rates

Standard Delivery (South Africa)

• R99 Flat Rate Shipping

• Estimated Delivery: 5–10 Business Days

Free Shipping

• Free shipping on orders over R750

Delivery Timeframes

As we work with trusted international and local suppliers, delivery times may vary depending on product availability and destination.

Estimated delivery:

• Major Cities: 5–10 Business Days

• Remote Areas: 7–14 Business Days

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to customs processing, courier operations, weather conditions, or high order volumes.

Incorrect Address Information

Customers are responsible for providing accurate delivery details. SkinAura cannot be held responsible for delays or losses resulting from incorrect shipping information.

Lost or Damaged Parcels

If your parcel arrives damaged or has not been delivered within the expected timeframe, please contact us within 7 days of the estimated delivery date so we can investigate the matter.